Quivio CRM

The Only All-In Solution for Member Growth & Retention

Engage your customers, reduce churn, and increase membership revenue—all in one integrated pane driven by data, not guesswork.

Request a Demo

Optimize Customer Engagement & Retention

Quivio CRM Benefits: Turn One-Time Customers into Lifelong Members

Drive deeper loyalty and unlock recurring revenue by turning one-time washes into lifetime members—with automated, insight driven campaigns, built specifically for car wash operators.

Seamless Integration & Data Smart by Design

Direct integration with your Sonny’s POS system to pull transactions and segment customers automatically
Native connectivity to Sonny’s Controls ensures your data remains accurate and real-time

Reduce Churn Before It Happens

Card-decline recovery: automated SMS/email with secure link to update payment
Cancel-save flows: configurable retention offers at cancellation to prevent churn
Targeted Drip Campaigns: nudges based on member behavior and status

Marketing Automation & Multichannel Outreach

Pre-built SMS and email templates ready to deploy
Trigger-based campaigns ensure the right message at the right time
Coupon and offer codes built into campaigns, no manual work

Strategic Analytics & ROI Tracking

Campaign-level delivery metrics: sent, delivered, opens, bounces, plus coupons sent/redeemed
Views by site (and roll-ups where applicable) to track adoption and campaign performance
Measure campaign ROI by channel (SMS, email, etc.)

Book a Demo

Key Product Features

Forms & Checkout

Auto-resolving forms for Payment Method Update, Checkout/Purchase, and Cancel Membership
Attach discount coupons to checkout forms; customers automatically receive their coupon upon submission; uniqueness enforced for accurate tracking

Customer Management

Cancel Membership
Switch Membership
Update License Plate
Update Payment Method
Request Most Recent Invoice
Suspend Membership

Campaigns & Messaging

Send test/previews of SMS and emails to validate content, formatting, and delivery before launch
Email & SMS combined campaign type to build and manage both channels in a single campaign/automation
One-click campaign cloning for SMS or Email to speed setup

Triggers & Automation

Expanded triggers: Birthday, Loyalty Points, First Transaction at POS & SPS
Advanced trigger actions: payment links, coupon + payment-link combos, automated tag assignment/removal within trigger and segmentation workflows
Centralized tag management across segments, campaigns, triggers, and forms; tags persist when cloning and can filter triggers/campaigns for precise targeting and reporting

Analytics & Segmentation

60+ segmentation filters with flexible AND/OR logic; added attributes include Tags, Membership Start Date, Former Member, Non-Member, Membership Anniversary, Loyalty Points, Mobile App User, and Number of Mobile App Transactions
Campaign analytics widget for Redeemed/Total Coupons to gauge promo performance at a glance

Why Quivio CRM Over Other CRM’s

Discover why leading operators choose Quivio CRM over generic alternatives. Built for the car wash industry, Quivio delivers unmatched integration, data reliability, and operator-focused tools—all from a single trusted provider.